Introduction to Merge Agent Handler

Merge Agent Handler gives your AI agent everything it needs to connect to enterprise systems. It comes with a library of prebuilt connectors, authentication and credential handling, and observability and data loss prevention tooling. Just connect Merge Agent Handler to your agent, and we’ll take care of the rest!

Key concepts

The high level flow of Merge Agent Handler is: you register a user so they can connect to third party data providers. That user then takes actions through your agents. As users take actions, Merge Agent Handler scans tool inputs and responses for sensitive data, and prevents data misuse based on configurations you set in the platform. Below are the key concepts of Merge Agent Handler:
ConceptDescription
Registered UserThe users who will be interacting with your agent. You can create these programmatically.
ConnectorsThe third-party systems that your customers will interact with.

Examples: Jira, Linear, and Asana.
ToolsThe specific actions within a connector that your customers can take.

Examples: Create_Issue tool in Jira, a Get_Issue tool in Linear, or a Create_Task tool in Asana.
Tool PackThe bundling of connectors and specific tools that your customers can use through your agent.
LinkUI component that guides your app’s user through authentication for a connector.
Connector StudioThe suite to add or customize connectors and tools for your different use cases.
Security GatewayThe security gateway scans tool inputs and responses for sensitive data, and takes action based on what’s configured within the platform.

About Merge

Merge is the leading provider of customer-facing integrations and agent tools for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge’s enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.